OPERATOR-LED CX & SUPPORT CONSULTING

Build customer support that can keep up with growth.

CXPlus helps growing companies improve and scale customer support with hands on experience across high volume operations, technology, AI, automation, and outsourced teams.

Talk through your support operation

SUPPORT OPERATIONS

OPERATOR-LED

01 / STRATEGY

02 / SYSTEMS

03 / SCALE

Support works better when strategy, systems, and the people running them are aligned.

Build customer support that can keep up with growth

Practical help for leaders who need support to run better now and scale without chaos.

Strategy & operating model

Set the direction for customer experience, support operations, team structure, and the decisions that keep service moving.

Strategy & operating model

Set the direction for customer experience, support operations, team structure, and the decisions that keep service moving.

Systems, AI & Automation

Optimize the tools behind your customer experience. From CRM and support platforms to AI, automation, reporting, and integrations, we help make your technology work better for your customers and your team.

Systems, AI & Automation

Scale & performance

Strengthen BPO partnerships, quality, KPIs, cost control, processes, and the support capacity needed for fast growth.

Scale & performance

Strengthen BPO partnerships, quality, KPIs, cost control, processes, and the support capacity needed for fast growth.

OPERATING EXPERIENCE

Built from the work of running support, not just advising on it.

15+ years

leading customer experience and support operations

High-volume

Experience leading support environments handling hundreds of thousands to millions of customer interactions

Global teams

leading in-house and outsourced support, AI implementation, CRM migrations, and transformation

HANDS-ON EXPERIENCE ACROSS

AI implementation · CRM migrations · BPO management · Quality & performance management

Portrait of Luis Ortiz, founder of CXPlus

OPERATOR LED BY DESIGN

CXPlus was founded by Luis Ortiz after more than 15 years leading customer experience and support operations across high volume, global, and outsourced environments.

The idea behind CXPlus is simple: practical support from someone who has actually done the work. Building teams, improving operations, implementing technology and AI, managing BPO partners, and being accountable for both the customer experience and the results.

Connect with Luis on LinkedIn

Make the support operation easier to run.

Assess

Get clear on demand, team capacity, customer pain points, technology, and the operating constraints in the way.

Prioritize

Focus the work on the few changes that will make the biggest operational difference for customers and teams.

Improve

Fix the workflows, systems, reporting, quality practices, and handoffs that create avoidable friction.

Scale

Build the structure needed for growth across staffing, outsourcing, automation, quality, and performance.

LET’S TALK ABOUT YOUR SUPPORT OPERATION

Need support that can scale with the business?

Tell us what is getting harder to manage, volume, quality, costs, systems, or team capacity and we’ll start there.

luis@cxplusteam.com